It is the policy of the Trolleybus Museum at Sandtoft to promote access for all with regard to the Museum’s facilities and attractions as far as that is possible. Where full access is not possible - for example, most of our historic trolleybuses and diesel buses were not designed with people with mobility problems in mind - our staff will offer assistance to the best of their ability.
Designated disabled parking spaces are provided as close to the Museum’s entrance building as possible. Please note that on our busier open days (e.g. Sandtoft Gathering Day) our normal car parking area is used for displays, so car parking will be further away from the entrance than normal. All car parking is free.
Guide dogs and other assistance dogs
Guide dogs and other assistance dogs are welcome throughout the Museum.
Other dogs are welcome but must be kept under control and on a short lead. Please note that dogs other than guide and other assistance dogs are not permitted in certain buildings, including the café and the souvenir shop; at the discretion of the conductor (for the comfort of passengers), dogs may be allowed on trolleybuses and motorbuses. For the convenience of everyone, dog owners are requested to clear up as necessary after their animals. We endeavour to provide bowls of water for dogs - please ask a Museum official if these are empty or not obviously available.
Wheelchair and mobility scooters
Ramps are provided wherever necessary to give access to buildings, and at road crossing points, but due care should be taken when negotiating road crossing points. Many walkways are hard-surfaced, but some (notably the nature trail) are not; there are also considerable areas of grass that may be used for vehicle and other displays: these paths and grassed areas are normally firm but users of wheelchairs or mobility scooters should assess for themselves whether to venture onto them!
Wheelchair access may be restricted in the main trolleybus depot building as this is not intended as an exhibition hall; vehicles may be parked close together and wheelchair access between them will therefore not be possible.
We cannot carry wheelchairs on our historic trolleybuses and diesel buses as these vehicles were not designed with accessibility in mind.
A wheelchair is available in the entrance building should circumstances require its use or for use in an emergency.
Ramps are provided wherever necessary to give access to buildings, and at road crossing points. Many walkways are hard-surfaced, but some (notably the nature trail) are not; there are also considerable areas of grass that may be used for vehicle and other displays. Walking distances are not great but people with mobility problems should be aware that distances to walk may be more than they are used to.
Accessible (disabled person’s) toilet
A good-sized and properly-equipped accessible (disabled person’s) toilet room is provided. For visitors with special needs, the accessible toilet room is fitted with a fully adjustable changing bench.
Parent and baby room
A dedicated parent and baby room is available for nappy changing and feeding babies.
Café, allergies and special dietary needs
Our café has a 5-rated hygiene certificate and staff have been appropriately trained. If you have any allergies or dietary needs and need to know what ingredients have gone into a particular item, please ask.
Historic trolleybuses and diesel buses
Please note that trolleybuses are generally very quiet in operation, so please take extra care when crossing roadways - please use designated crossing places – and do not rely on expecting to hear vehicles approaching. For your personal safety, please also keep to designated walkways and footways.
Most of our historic trolleybuses and diesel buses were designed and constructed at a time when no consideration was given to accessibility, so there may be problems for visitors with impaired mobility in boarding and alighting from our historic trolleybuses and motorbuses (and there is no wheelchair access to the interiors of our historic trolleybuses and motorbuses). Our friendly all-volunteer staff will make every effort to assist with boarding and alighting from our trolleybuses and motorbuses and we have portable steps available to help with this.
Visitors are asked, for safety reasons, to not enter (or allow their children or other charges to enter) driver’s cabs or board any of the vehicles that are on static display or in our storage building without being invited to do so by a Museum official.
Visitors with special needs
The Trolleybus Museum offers a good environment for a whole range of visitors, so we are happy to welcome visitors with various sorts of disabilities, difficulties and special needs. Our concession rate entrance charge includes visitors who are registered disabled and their carer(s). Of note for when planning visits for visitors with special needs is that the accessible toilet facility is equipped with an adjustable changing bench.
We will do our very best to accommodate any special or particular requirements with regard to accessibility, so when considering or planning a visit when such requirements are relevant, please contact us via email to explore what we can offer and/ or to ensure we are prepared and can be ready to welcome you.
Can we improve our facilities and service?
We really do welcome feedback about visits, so if there is anything we need to know or act upon, or you have any comments or suggestions, please tell us. If immediate action is required, please tell a Museum official. Otherwise, please email us with details. We are continually working to improve facilities and accessibility, so your comments will help!